Terms of Service

For a valid customer transaction, these Terms of Service form the rules for accessing this storefront and buying its products. Placing an order or continuing to use the store means the customer accepts these Terms and the linked policies.

Catalog, Availability, and Order Decisions

To explain the service standard, we aim to present accurate descriptions, specifications, images, prices, and availability. We may correct an error, limit a quantity, decline suspected fraud, or cancel an unavailable order, with an appropriate refund for amounts collected.

Accurate Information and Lawful Use

For responsible use of the storefront, customers must provide current checkout and account details, protect any account credentials, and refrain from unlawful conduct, security interference, malicious code, impersonation, or infringement of another party's rights.

U.S. Fulfillment Commitments

For customer reference, we provide free standard shipping on all U.S. orders, normally prepare an order in 1–2 business days, and estimate 4–6 business days for carrier transit. A tracking number is supplied after dispatch.

Cancellation, Return, and Exchange Rights

For lawful store use, customers may request cancellation before shipment. After dispatch, the 30-day no-reason return and exchange terms apply, including merchant-paid return shipping, the published exclusions, and the 5–10 business day refund-posting period.

Applicable Law and Revisions

For post-purchase support, Applicable U.S. federal law and the law associated with the merchant location below govern these Terms, without displacing non-waivable consumer protection. Revised Terms take effect when posted.

Store Content, Warranties, and Liability

To keep order information accurate, Store content is protected by applicable intellectual-property law. To the maximum extent the law permits, services are offered as available and limitations on implied warranties or liability apply. Within the ordering process, Mandatory consumer rights are not excluded.

Payment, Currency, and Tax

Under applicable law, checkout is conducted in USD and supported cards are described in the Payment Policy. Taxes are collected as required by applicable law.

How to Reach the Merchant

To keep these obligations clear, Business name: The Ordinary

Under these Terms, Email Support@theorrdeiary.shop or call (803)627-4195 for customer care.

As a condition of purchase, Business and default return location: 161 N Virginia St, Las Cruces, NM 88001, US

For customer reference, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/New_York).