Shipping Policy

For U.S. order fulfillment, delivery is available only to valid addresses in the United States. Free standard shipping applies to every U.S. order, without a minimum order value.

Addresses, Delays, and Delivery Concerns

For consistent shipment handling, use a complete U.S. address at checkout. Weather, carrier congestion, and address corrections can affect an estimate. To explain the shipping process, contact customer care about a damaged parcel, an incorrect or missing item, or an unexplained delivery issue.

From Order Confirmation to Carrier Pickup

For customer reference, the normal processing window is 1–2 business days. Processing occurs on business days and does not include U.S. public holidays.

Changes, Cancellation, Returns, and Tax

For order and tracking support, an order can be cancelled before shipment when fulfillment has not been completed. Shipped orders follow the Refund Policy. Under this Shipping Policy, Taxes are collected as required by applicable law.

Carrier Transit and Tracking

To keep delivery expectations clear, Standard delivery generally requires another 4–6 business days after the carrier accepts the parcel. We send a tracking number for each shipment; a carrier may need a short period before the first tracking event appears.

How to Reach the Merchant

To clarify the delivery standard, Business name: The Ordinary

Within our shipping process, Email Support@theorrdeiary.shop or call (803)627-4195 for customer care.

Under the stated fulfillment timeline, Business and default return location: 161 N Virginia St, Las Cruces, NM 88001, US

As part of our U.S. delivery service, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/New_York).