Payment Policy

For payment transparency, the storefront displays product prices and processes checkout amounts in USD. A customer should review the final amount before authorizing payment.

Tax, Cancellation, and Credits

As a payment-processing standard, Taxes are collected as required by applicable law. Cancellation before shipment can be requested. Under this payment standard, an approved refund returns to the original payment method and should appear within 5–10 business days after issuance, depending on the financial institution.

Secure Checkout Practices

For eligible transactions, Shopify and the relevant payment providers process card information through their security controls. Customer care will never request a full card number by email.

About Credit/Debit Card

As part of secure payment handling, we support eligible credit and debit cards on the Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover networks. The issuer must authorize the transaction through the secure Shopify checkout.

Authorization and Payment Review

For customer reference, Submitting an order authorizes the selected provider to validate or authorize the transaction. The customer confirms permission to use the payment method. To keep billing expectations clear, a declined, incomplete, or unverifiable payment can delay or prevent acceptance of an order.

How to Reach the Merchant

Within the checkout process, Business name: The Ordinary

To clarify transaction terms, Email Support@theorrdeiary.shop or call (803)627-4195 for customer care.

Under the store payment process, Business and default return location: 161 N Virginia St, Las Cruces, NM 88001, US

In relation to checkout and payment, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/New_York).