Contact Us

Within our stated service hours, The The Ordinary customer care team assists with products, checkout, payment, delivery, tracking, returns, exchanges, and privacy requests.

Service Window

For customer-care requests, Support is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/New_York). A message received later is reviewed during the next service window.

Information That Helps Us Respond

To protect account information, for an order question, provide the order number and a short description without including full card data. A request for cancellation before shipment can be made through these channels; after shipment, the Refund Policy controls.

How to Reach the Merchant

Within our customer-care process, Business name: The Ordinary

For a clear service request, Email Support@theorrdeiary.shop or call (803)627-4195 for customer care.

As part of our support standard, Business and default return location: 161 N Virginia St, Las Cruces, NM 88001, US

To keep communications accurate, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/New_York).